We are looking for Business Analyst to enhance operational efficiency and customer satisfaction by identifying and implementing automation opportunities within the Digital Frictionless Customer Journeys and Portals workstream.
Process Mapping: Analyze and document current processes to identify bottlenecks and areas for improvement
Automation Opportunities: Propose and validate automation solutions to enhance efficiency in business processing like claims processing, etc.
Project Design: Plan and design AI automation projects in alignment with the product roadmap.
Collaboration: Work closely with the AI squad, product manager, and product owners to ensure agile project delivery
KPI Tracking: Monitor and report on key performance indicators such as savings from automation, customer effort score, and STP%.
Stakeholder Engagement: Communicate with business units globally to understand their needs and ensure tailored solutions
Continuous Improvement: Recommend enhancements to existing automation based on performance data and feedback
Market Research: Stay informed about the latest trends in AI and automation to inform strategic decisions.
What skills and knowledge should you posses
Analytical Skills: Strong ability to analyze complex processes and data to identify automation opportunities.
Technical Expertise: Knowledge of AI technologies and tools relevant to automation in insurance.
Project Management: Experience in managing cross-functional projects in an agile environment
Communication: Excellent communication skills for effective collaboration with global teams
Problem-Solving: Innovative thinking with a focus on solutions that address business needs and improve KPIs
Industry Knowledge: Understanding of the life insurance domain, particularly claims processing and customer service operations
Adaptability: Ability to adapt to a rapidly changing environment and embrace new technologies.
What can we offer
Home office, 5 weeks of vacation, and 5 annual well being days
Unlimited budget for your education (hard and soft skills, Language courses)
Meal contribution, Cafeteria program, monthly home office allowance
Multisport card, partnership with various companies (Makro, Datart, Sony, Electrolux…)
iPhone, personal Office 365 License, O2 Family discounts
Volunteering days to support our community
Employee referral bonuses to encourage the addition of great new people to the team
Amazing working space near Anděl
At NN, we believe our strength lies in embracing the full spectrum of humanity. We recognise each person’s uniqueness and contributions which empowers us to succeed as individuals, as teams, and as a company. Diversity, Equity, and Inclusion is embedded in our culture which is guided by our values — care, clear, commit — and supports us in fostering a workplace where everyone feels welcome, respected, and proud to work.
Be you. You have our support.
Your workplace
Can I help you?
Erika Hájek Solíková
Recruiter
What happens after you apply?
1 You apply
The recruiter and hiring manager will carefully review your profile. Within two weeks you will receive a response.
2 Interviews & online assessment
We aim to schedule the first interview within one week. For some jobs you will be invited make an e-assessment before the second interview.
3 Job offer
Are we a match? Then you will shortly receive a job offer. The recruiter will take you through the offer personally.
4 Welcome to NN!
Offer accepted? Congratulations! We will start the pre-employment screening and send out your contract.
Are you just as excited?
Apply now!
You will be redirected to NN's recruitment system where you can apply and manage your application.
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