Join NN Digital Hub as Business Process Specialist!
As an ITIL Business Process Specialist (Process Management) you are responsible for managing the incident, problem, change and configuration processes execution. A primary focus area will be to lead the response efforts to major incidents and facilitate root cause identification. You will also be responsible for managing change advisory boards and influence CMDB health.
What is waiting for you
Strong understanding of ITIL processes and best practices
Excellent communication and organization skills
Affinity with ITIL processes and are strong communicators
Availability to work on-call as part of a team (willing to work in a 7 x 24 standby grid)
Experience working with cross-functional teams to resolve incidents (Networking)
Ability to work in a fast-paced, high-pressure environment
What skills and knowledge should you posses
Strong understanding of ITIL processes and best practices to ensure that incidents are managed in accordance with industry standards.
Strong problem-solving skills to identify the root cause of incidents and develop effective solutions to resolve them.
Ability to work effectively as part of a team that is working on-call to provide 24/7 support for incidents.
Excellent communication skills to facilitate communication between technical teams, management, and stakeholders during incidents.
Ability to work in a fast-paced, high-pressure environment and manage their time effectively to ensure that incidents are resolved.
Contribute to improving existing processes (Future readiness thinking).
English is a must, Dutch language would be an advantage.
You can look forward to:
Multi-cultural team - English is our uniting language
Home office, 5 weeks of vacation, and 5 annual Wellbeing days
Volunteering days to support our community
Unlimited budget for your education (hard and soft skills, Language courses)
Meal contribution, Cafeteria program, monthly home office allowance
Multisport card, partnership with various companies (Makro, Datart, Sony, Electrolux…)
Employee referral bonuses to encourage the addition of great new people to the team
Amazing working space near Anděl
At NN, we believe our strength lies in embracing the full spectrum of humanity. We recognise each person’s uniqueness and contributions which empowers us to succeed as individuals, as teams, and as a company. Diversity, Equity, and Inclusion is embedded in our culture which is guided by our values — care, clear, commit — and supports us in fostering a workplace where everyone feels welcome, respected, and proud to work.
Be you. You have our support.
Your workplace
Can I help you?
Veronika Cihan
Recruiter
What happens after you apply?
1 You apply
The recruiter and hiring manager will carefully review your profile. Within two weeks you will receive a response.
2 Interviews & online assessment
We aim to schedule the first interview within one week. For some jobs you will be invited make an e-assessment before the second interview.
3 Job offer
Are we a match? Then you will shortly receive a job offer. The recruiter will take you through the offer personally.
4 Welcome to NN!
Offer accepted? Congratulations! We will start the pre-employment screening and send out your contract.
Are you just as excited?
Apply now!
You will be redirected to NN's recruitment system where you can apply and manage your application.
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