‘By speaking up about my ambitions, I’ve already achieved a lot at NN.’
‘By speaking up about my ambitions, I’ve already achieved a lot at NN.’
A healthy dose of curiosity and plenty of perseverance – that mix brought Alysha to where she is today. She started in 2016 as a claims handler, but wanted to know more: about IT and how processes could be improved with its help. So, she took courses, joined projects, and seized every opportunity to grow. Today, she’s an Operations Process Manager. “I love discovering smarter ways of doing things. At NN, I’m given the space to do just that.”
A curious perspective
From art school to the insurance sector – that’s Alysha’s story in a nutshell. When she was studying photography, she had no idea she’d make such strides in the insurance world. What did she quickly realise in her first role as a claims handler? “That my analytical eye helped me grow. At art school, I learned to observe and think critically: why do we do things the way we do? That curiosity helped me then – and still helps me every day.”
Seeking depth
In her claims handler role, Alysha soon looked for more depth. “That’s why I took a course on the legal aspects of insurance. I also discovered I enjoyed contributing ideas on digitalisation and process improvements. During the pandemic, I helped streamline digital workflows. That was my first project – and it left me wanting more. Luckily, I was able to take two more courses: Agile working and the Lean Six Sigma Green Belt, which teaches you how to run improvement projects independently.”
Process management
The result? Alysha knew for sure she wanted to become a Process Manager. In 2023, the opportunity came along in the customer contact department for private insurance. “My role in short? Making work processes smarter. I analyse workflows, check whether work instructions make sense, and ensure we work as efficiently as possible. Increasingly, I focus on change projects, especially around AI and automation. It’s great to see how technology really makes colleagues’ work easier.”
Driving IT change
Automation projects give Alysha plenty of energy. For example, she contributed to an automatic call logging tool that summarises customer conversations. “I helped define the criteria for a good summary and how employee screens should look. I also coordinated testing on the work floor.”
She also plays a key role in setting up an internal knowledge base using AI technology. “I analyse whether the AI tool’s answers are accurate based on my knowledge of the customer contact department and provide feedback to the IT team.”
Continuous learning
And Alysha isn’t done learning! She’s currently studying UX/UI design alongside her job at NN. “I especially enjoy thinking about processes and customer journeys. My creative background from art school comes in handy here.” After this course, Alysha will have another area of expertise. “My manager encouraged me to speak to a career coach too. So now I’m exploring what kind of role will best allow me to use all my knowledge and ambitions.”
Plenty of opportunities
What the future holds, Alysha doesn’t yet know – and that’s what makes it exciting. “At NN, you really get the space to grow. There’s a generous training budget, and if you speak up about what you want, everyone supports you.” That open culture suits her well. “I’m not afraid to share my opinion and take the lead. That’s why people know where to find me – and why I get opportunities. I’ve achieved so much here because I can be myself and keep learning.”
"NN gave me a challenge for seasoned professionals and trusted me to rise to it."
“At NN, everyone is happy to help you with your development”
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